Available position(s)

Intern, IT Technical Support

- Day shift, full time, Longueuil

  • Date: 2017-12-04
  • Place: Longueuil
  • Job type: Internship
  • Schedule: Day shift, full time
  • Years of relevant experience:
  • Minimum education: CEGEP or equivalent technical training required (in progress)

Are you looking for an exceptional career opportunity in a fast-moving data center environment unique in Quebec?

COLO-D is currently looking for a young talented individual who is passionate about IT to join its team as an Intern, IT Technical Support. In addition to putting into practice your knowledge acquired during your studies, you will have the chance to benefit from the coaching of all members of the operations team.

 

DESCRIPTION

Requirement and responsibilities

As the Intern, IT Technical Support, you will be responsible for:

  • Troubleshoot and provide technical assistance in case of hardware or software problems and perform installations and configurations of computer hardware or software with in-house users who are using a desktop or a laptop;
  • Install and configure computers and peripherals;
  • Connect the equipment and make sure of their correct compatibility;
  • Install computer or network components, configure, clean and/or maintain equipment and perform minor repairs required for such equipment;
  • Respond to users’ requests for assistance and provide relevant information. If necessary, you will have to meet the customers to troubleshoot the hardware and software, or if you cannot resolve the situation yourself, you will refer them to qualified people;
  • Make the inventory of the hardware and software available on site and keep it up-to-date in the JIRA Management System.

 

Qualifications and required skills

  • Interest in new technologies;
  • Basic knowledge of Windows and the MS Office Suite;
  • Knowledge of JIRA management software (asset);
  • Analytical mind, logical sense and good ability to solve problems;
  • Sense of responsibility, autonomy and resourcefulness;
  • Ability to work in a team;
  • Ability to express yourself and communicate, have good interpersonal skills and feel comfortable speaking with customers internally;
  • Willingness to learn and improve your acquired knowledge;
  • Bilingualism required (French, English – spoken & written);
  • Good ability to read English (software and manuals are written in English).
Apply

Data Center Technician (D1)

- 12-hour night work shift, Drummondville

  • Date: September 13, 2017
  • Place: Drummondville
  • Job type: Full time
  • Schedule: 12-hour night work shift
  • Years of relevant experience: 3-5
  • Minimum education: CEGEP or equivalent technical training required

Job summary

Are you looking for an exceptional career opportunity in a fast-moving datacenter environment unique in Quebec? COLO-D currently has openings for highly motivated individuals who are self-driven and multi-talented to join its team. You will have the possibility to progress rapidly within the company, benefiting from a mentoring approach based on a knowledge transfer and coaching from the management.

Requirements and responsibilities:

  • Assist in technical support for customers (Hands & Eyes services);
  • Available shift work, to cover 24/7 needs;
  • Install server cabinets and supervise the installation of electric outlets and cabling;
  • Participate actively in a continuous education program on the data center installations (generators, UPS, RPP, PDU, CRAC, DCIM, biometric security, etc.);
  • Perform daily visual inspections on major data center equipment;
  • Monitor and manage equipment alarms from the surveillance system (DCIM);
  • Update data center documentation (plans, instruction manuals and procedures);
  • Ensure customers are following appropriate rules and proceedings;
  • Perform data center daily and weekly maintenance of the technical areas (as needed);
  • Willingness to enhance existing knowledge/skills;
  • Must be available to work on a 12-hour night shift (6 pm to 6 am), 7 days per two weeks (4 days a week/3 days the other week, etc.);
  • Must be available to occasionally change working schedules, for a maximum of 4 weeks per year (day/evening/night/weekend), for replacements of co-workers.

Required skills:

  • Overall knowledge of Data Center and telecommunications environment (an asset);
  • Experience in network cabling (an asset);
  • Must be able to be multitasked in a fast-paced environment;
  • Customer focused attitude with some previous customer service experience;
  • Ability to work in a team;
  • Basic computer skills required;
  • Bilingual (French/English) required;
  • CEGEP or technical training required.

Company description

COLO-D is a world-class enterprise operating two major colocation centers and hosting critical IT infrastructure for prestigious domestic and international clients looking for cutting-edge data center solutions in Quebec. Its team of experts has a vast experience in data center design, operations and management.

Apply

Data Center Technician (D2)

- 12-hour night work shift, Longueuil

  • Date: September 13, 2017
  • Place: Longueuil
  • Job type: Full time
  • Schedule: 12-hour night work shift
  • Years of relevant experience: 3-5
  • Minimum education: CEGEP or equivalent technical training required

Job summary

Are you looking for an exceptional career opportunity in a fast-moving datacenter environment unique in Quebec? COLO-D currently has openings for highly motivated individuals who are self-driven and multi-talented to join its team. You will have the possibility to progress rapidly within the company, benefiting from a mentoring approach based on a knowledge transfer and coaching from the management.

Requirements and responsibilities:

  • Assist in technical support for customers (Hands & Eyes services);
  • Available shift work, to cover 24/7 needs;
  • Install server cabinets and supervise the installation of electric outlets and cabling;
  • Participate actively in a continuous education program on the data center installations (generators, UPS, RPP, PDU, CRAC, DCIM, biometric security, etc.);
  • Perform daily visual inspections on major data center equipment;
  • Monitor and manage equipment alarms from the surveillance system (DCIM);
  • Update data center documentation (plans, instruction manuals and procedures);
  • Ensure customers are following appropriate rules and proceedings;
  • Perform data center daily and weekly maintenance of the technical areas (as needed);
  • Willingness to enhance existing knowledge/skills;
  • Must be available to work on a 12-hour night shift (6 pm to 6 am), 7 days per two weeks (4 days a week/3 days the other week, etc.);
  • Must be available to occasionally change working schedules, for a maximum of 4 weeks per year (day/evening/night/weekend), for replacements of co-workers.

Required skills:

  • Overall knowledge of Data Center and telecommunications environment (an asset);
  • Experience in network cabling (an asset);
  • Must be able to be multitasked in a fast-paced environment;
  • Customer focused attitude with some previous customer service experience;
  • Ability to work in a team;
  • Basic computer skills required;
  • Bilingual (French/English) required;
  • CEGEP or technical training required.

Company description

COLO-D is a world-class enterprise operating two major colocation centers and hosting critical IT infrastructure for prestigious domestic and international clients looking for cutting-edge data center solutions in Quebec. Its team of experts has a vast experience in data center design, operations and management.

Apply